JOB DESCRIPTION

• Respond to customer inquiries, complaints, and requests promptly and professionally.
• Assist customers with order placements, product inquiries, shipping details, and any other concerns related to their shopping experience.
• Investigate and resolve customer issues efficiently. This may include processing returns, exchanges, and tracking shipments to ensure the timely delivery of orders.
• Communicate effectively with customers using appropriate and friendly language.
• Ensure orders are processed accurately and efficiently and to ensure timely order fulfilment and delivery.
• Maintain detailed records of customer interactions, inquiries, and complaints in the customer support database, ensuring a comprehensive and organized customer history.
• Familiarity with e-commerce platforms, order management systems, and customer support tools is advantageous.

EXPERIENCE: 1-2 yrs

REQUIREMENTS & SKILLS:

• Bachelor’s Degree 
• Ability to multi-task, prioritize, and manage time effectively.
• Candidates experienced in eCommerce sales, ERP Software for inventory management, accounting, and systems and practices would be an added advantage.

Please send us your CV and a cover letter to info@feelbooks.in

APPLY LATEST BY 15th SEPTEMBER