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Service And Operations Management

Original price was: ₹1595.00.Current price is: ₹1196.00.

66 in stock


Author Cengiz Haksever, Barry Render
ISBN 9780000989062
Published Language English
Publication Year 2020
Publisher World Scientific
Binding Paperback
Original Price $118
Pages 692
Ships By 3-4 days
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Description

The purpose of this book is to provide cuttingedge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting. This book takes a multidisciplinary approach to services and operational management challenges: it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.