Description

The purpose of this book is to provide cuttingedge
information on service management
such as the role services play in an economy,
service strategy, ethical issues in services and
service supply chains. It also covers basic topics
of operations management including linear
and goal programming, project management,
inventory management and forecasting.
This book takes a multidisciplinary approach
to services and operational management
challenges: it draws upon the theory and
practice in many fields of study such as
economics, management science, statistics,
psychology, sociology, ethics and technology,
to name a few. It contains chapters most
textbooks do not include, such as ethics,
management of public and non-profit service
organizations, productivity and measurement
of performance, routing and scheduling of
service vehicles.